The only way you or any business owner can truly be successful in attracting your target audience is by understanding who they are and creating an ideal customer avatar. Many online business owners, especially people who start their business alone from home, often skip a few steps in the process, causing issues with finding an audience for your product.
Instead, focus on who you want to serve before you do anything in your business—knowing who you want to serve and why will help you fill your email list with people who are ready to buy from you.
These ten ways to get to know your audience better will help you come up with products, services, and even the words you use to communicate to them the value that you offer.
- Research Your Industry – When you first start, you need to know what industry you are in. Those industry metrics will help you know where you can start making goals and setting standards in your own business. Look at business organizations, associations, and nonprofits to help you do the research both online and offline.
- Study Your Competition – Even if you don’t have the first customer, you can get to know your audience by studying your competition. Participate in their groups, join their email lists, and network with their customers for the most traction into getting the right information about them. When you become part of the community, you’ll get so much more inside information.
- Create Customer Personas – As you get to know your audience, create customer personas that match the person you’re directing the information to. You may have many client avatars or personas based on the customer’s buying journey.
- Monitor Engagement – An enjoyable way to get to know your audience is to participate in their social media engagement and discussions. Social media should be a two-way conversation that helps you get insight into their deepest fears so that you can help them.
- Ask Them – Once you’ve identified precisely who you want to market to, you can simply ask them questions about what they want and need when you’ve incorporated yourself into their communities. You’re going to get far more insight when you participate and network with your audience.
- Do a Test to Determine Interest – Another way to check if you have the right audience is to generate a test of some kind. Create a checklist for a topic that you think they care about, offer it as a freebie to see who takes it. Then ask for feedback.
- Identify Their Pain Points – When it comes to knowing your audience’s pain point, you’ll need first to understand your expertise and the niche you want to be of assistance to your audience. In other words, choose pain points you can solve.
- Be a Resource – Sometimes, you may not be able to fix a problem on your own due to a miss-match with the audience. When this happens, don’t force it. Focus on being a resource to your audience, and it’ll be a win-win.
- Use the Tools of The Trade – Don’t skimp on software that helps you get to know your audience and network with them. Use paid versions of the software that you want to help you get more done, such as email marketing software, landing page software, and others.
- Build Relationships – As you get to know your audience, make the focus relationship building. When you build a close relationship with your audience due to your honesty, transparency, and ability to stay on the topic, you’re going to build strong relationships.
As you work on building your ideal audience, you’ll want to keep each of these tips in mind. Don’t reinvent the wheel. Instead, do what works repeatedly, and you’ll soon find that you’re building your following with an active and interested audience who needs what you offer.
Studying Your Competition Helps Create Your Ideal Customer Avatar
It might seem strange if you’re new to the business to spend time studying your competitors. In fact, some small business owners get afraid that the competition’s existence makes it impossible for them to succeed.
Develop a Deeper Understanding Regarding What Your Customers Expect
When you study your competition and see how they interact with and serve your like audience, you’re going to learn more about what the customers expect. Remember that you want to observe the customer to find out how they feel about the competition based on the way the competitors do business.
Learn More About Your Business Shortcomings and Flaws
When you get a handle on what the competition is offering and how they are offering it, you’ll be able to figure out where you are falling short. These are all areas of improvement by bringing in the right resources, either human or technical, to help you become more proficient.
Note How Your Offers are Better for Your Customers
As you study the work that your competitors do and the offers that they make, buy them. This is going to help you learn what makes a fair offer and also ways you can make the offer even better. Note the points that your offers stand out in comparison so that you can capitalize on that difference.
Identify and Improve Your Unique Selling Proposition
Your USP is your “unique selling proposition” is what makes your offers stand out from the competition’s. It’s all about what’s unique about you, your products, and your services in the eyes of your audience. You may be the low-cost option, the high-quality option, or maybe you differentiate yourself by offering top-notch customer care that is different from any other offerings.
Identify the Gaps in Client Services
When you study the competition, you can get an idea about how they serve their customers, which can teach you what to do and what not to do. Join their lists and read the messages. Try their freebies, buy their products, and ask for customer service to find out how it works for them. You can identify the gaps they have, fill them for your business, and stand out in that way.
Capitalize on Your Competitor’s Mistakes
Everyone, including you, makes mistakes. When you’re studying the competition, learn from their mistakes, and you can even capitalize on them if you’re paying attention. For example, if you note that they send 30 emails a day that feel SPAMMY, you don’t want to do that too.
Learn from Your Competitors Success
Likewise, you can learn from what your competitors are doing right. There is no reason to reinvent the wheel when it comes to marketing. Yes, you want to be unique, but the truth is every business needs to use all sorts of content marketing to get the word out, including email marketing and list building. There is no reason to try to run your business without doing this. It’s not out of style, and it still offers an astounding 38 to 1 return on investment.
Really Get to Know Your Audience Through Their Communities
An excellent use of your competition is to join their communities. By doing so, you can learn about your audience. Since they’re your competitors, that means their customers are in the same demographics as your customers. You can capitalize on that by participating in their communities so you can get to know what they want.
You can use a lot of methods to study your competition. You can do a simple Google search about the industry to find out who are the movers and shakers that you need to follow. Plus, once you identify the competition, you can spy on them using software like iSpionage.com, a TapClicks Company, by joining their lists and becoming part of their communities. Know who they are and find out how they please the audience so you can fill the gaps and succeed.
Create Customer Avatars Based on Their Buying Journey
Once you get to know your competition and customers, it’s time to create customer avatars. The process of developing customer personas will help you develop targeted products, services, and content that resonates with your audience. To create your customer personas or avatars, follow these steps.
Identify Their Goals and Values
Just like you and your business have principles, morals, and values for which you stand, so do your customers. The customers you choose must share a moral center similar to yours. Not everyone has to be exactly the same as you. For example, even if you’re Catholic, not everyone needs to be Catholic because you are, but more than likely, they’ll resonate more with your content, products, and services if they notice a way that they relate to you.
Find Out Where They Get Their Information
Where people get their information to help them make choices is very important. Knowing what is important to them in terms of sources and other information can help you more fully develop your customer persona or client avatar. For example, if they like hanging out on an online magazine community area, that informs you that you may want to advertise there.
Know Their Place in Their Buying Journey
A buying journey is simply the steps that the customer takes to work their way through your information and offers to finally make a purchase. In most cases, they first become aware they have a problem, then consider and evaluate the solutions. Once they do that, they make a purchase, then afterward, their journey continues as a customer into the delight and, eventually, the advocacy phase.
Determine Their Demographics
An important bit of information about each of your customers is their demographics. Understanding who your customers are can assist in product design, and customer service offers, and so much more. The demographics of your ideal audience is essential for helping you figure out how to create the most targeted marketing methods.
List Their Pain Points and Challenges
As you study your audience, notice the things they talk about that are keeping them up at night as it relates to your expertise and niche. These are the pain points you need to try to solve for them. You can back up and choose an early pain point or challenge to address in your freebie that is right before these meaningful solutions for their major problems too.
List Potential Objections
The other thing you may want to include in your customer persona is their typical objections. This will help you answer those objections in your sales pages and include them in your products and services.
When you have created your ideal customer avatar, you’ll be able to figure out the best places to market and advertise, what types of ads will get a response, the type of tone you should use, the words or vocabulary you should incorporate, and it’ll help you develop a cohesive story to use in your marketing campaigns. Set your goals, choose the persona you want to communicate to, and laser target your content based on that information.